Privacy Policy

1        Site Security:

Ordering online at www.thermacure.co.uk is safe and easy – guaranteed! We use PayPal secure servers to protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our web site does not collect any personal information from you (apart from your Billing & Shipping Address).

All transactions are processed via PayPal, which protects the security of personal information transmitted to them by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorised parties.

Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information. If for any reason you prefer to order by phone, please call 01942 221945 and we will be happy to assist you.

2        Use of Information:

At Thermacure Ltd., we appreciate that your online privacy is as important to you as the products, prices, and customer service we provide. We posted this privacy notice in an effort to answer your privacy-related questions, and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.

While shopping on the Thermacure Ltd site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.

When you purchase something from us we send your credit card information, name, invoice address and the order pound (GBP £) amount to your credit card company for authorisation and approval. Your name, telephone number and shipping information must be provided to third party shippers to deliver your package.

Some of the products that we sell require us to provide your name, address, phone number and product serial number to the manufacturer or third party service provider that requires this information to activate the service. These third party service providers have their own privacy policies, which are not controlled by Thermacure Ltd.

We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.

3        Use of Cookies:

We customise and personalise certain Web page content based upon your browser type and other information provided by a “cookie”. A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a “trigger” that retrieves information when you visit our site.

As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.

4        Aggregate Information:

When a visitor comes to our website we collect information about the visitor’s computer such as its IP address, operating system and browser software, click-stream information such as the address (URL) of the web site that directed you to our site, which pages and the order in which they were visited on our site for the purpose of assessing our site traffic and the effectiveness of the content. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and to develop featured programs and content that will be of interest to all our visitors.